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Owned and operated by Chavaya Outdoor Kitchen, we welcome every question about our outdoor kitchens, grills, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your outdoor kitchen, grill, or accessory ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
We offer 30-day returns on eligible items. If your grill, pizza oven, or grill cart does not meet your expectations, please refer to our Return Policy page for full details on how to start the process.
Can I exchange an item for a different model?
Yes, exchanges are available within the 30-Day Returns window. If you would like to swap your outdoor kitchen or grill for a different configuration, contact our team and we will walk you through the steps.
How do I choose the right outdoor kitchen setup?
Consider the size of your patio or deck, how often you entertain, and which cooking methods you prefer. Our team can help you match the right combination of grills, carts, and pizza ovens to your space and lifestyle.
Are your grills and pizza ovens built for year-round outdoor use?
Our products are designed with durable, weather-resistant materials suited for outdoor environments. Proper covering and seasonal care will help extend the life of your setup across all conditions.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
We aim to reply to every inquiry within 24 hours so your project stays on track.
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Premium Quality
Every outdoor kitchen and grill is built with durable materials designed for lasting outdoor enjoyment.
Reliable Delivery
Free shipping on most orders within the Continental U.S., backed by careful handling and real-time tracking.
